16/10/2026
‼️ Job Vacancy Alert ‼️
OPEN POSITION: AI Program Manager
💼 Key Responsibilities:
Voice AI Integration & Optimization
• API Integration: Coordinate and oversee the integration of Deepgram APIs into internal systems (CRM, Contact Center, LMS, and custom platforms).
• Processing Pipelines: Manage real-time streaming and batch transcription processes to ensure low-latency, high-accuracy voice data handling.
• Model Tuning: Collaborate with technical teams to fine-tune AI models and implement custom vocabularies for industry-specific accuracy.
• Performance Monitoring: Track and report on transcription accuracy, latency, uptime, and system reliability to ensure consistent performance.
Project & Program Management
• Roadmap Ownership: Define project goals, deliverables, and timelines for AI voice initiatives.
• Stakeholder Coordination: Collaborate with cross-functional teams — engineering, product, data, and operations — to align AI deployments with business priorities.
• Documentation & Training: Maintain clear project documentation and provide training or onboarding sessions for internal users on integrated systems.
• Continuous Improvement: Identify opportunities to enhance automation, data quality, and reporting efficiency through voice AI capabilities.
Troubleshooting & Reporting
• Issue Management: Lead resolution of integration or performance issues with internal teams and API providers.
• Analytics & Insights: Generate reports showing ROI, cost savings, and business outcomes tied to AI implementations.
💡Qualifications:
• Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
• Experience: 3+ years of professional software development or technical integration experience.
• API Proficiency: Proven hands-on experience integrating and working extensively with the Deepgram API, including familiarity with its core features and best practices for audio submission.
• Programming Languages: Strong proficiency in at least one modern programming language commonly used for backend services (e.g., Python, Node.js, Go, or Java).
• Audio/Voice Data: Understanding of audio formats, streaming protocols (e.g., WebSockets, SIP), and challenges associated with voice data.
• Cloud/DevOps: Experience with cloud environments (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) for application deployment and scaling.
• Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
📩 Interested applicants may send their resume to: [email protected]