12/07/2022
MTN MONEY MD KOMBA MALUKUTIKA WROTE;
The MTN Mobile Money team spent some time in Lusaka CBD this morning post the booth cleanup exercise to further understand how this activity has impacted our agents and indeed customers on the ground. We understand the need for a sanitized and clean Lusaka as it benefits all. To this effect, we are relying on the local authorities to provide guidance on this. We have been actively engaging them to share our concerns and observations. We are also grateful for their audience.
Further to the above, we wish to advise that we remain resolved in providing convenient and secure mobile financial services to our esteemed customers. We have taken note of the concerns of our customers and in the spirit of continuity amidst this exercise, we have put up the following measures:
Engaging shop owners and other retailers in the CBD to;
1. Sign up for MoMoPay so that customers can pay for goods and services without seeing the need to withdraw funds.
2. Sign up as Agents to support deposits and withdraws. We shall soon be publishing a list of retailers in the Lusaka CBD from who our clients can perform mobile money transactions safely, securely and conveniently.
As the authorities are working to resolve the matter, we want to thank all mobile money agents for the role they continue to play in advancing the government's agenda on Financial Inclusion. The biggest driver for Financial Inclusion in Zambia is the mobile money agent and Zambia currently has over 150,000 mobile money agents.
We assure the agents in Lusaka that we are committed to ensuring that they are assigned a conducive trading environment that guarantees their safety, security and business continuity.