20/10/2026
Dr Kate Gould, Monash alum and head of CyberAbility, asserts that scams are about emotion, “After a scam, people are often met with disbelief or ridicule,” she says. “They’re told: ‘How could you be so stupid?’ But it’s not about intelligence, it’s about emotion. Everyone has emotions, and scammers exploit them.”
Dr. Gould, an Associate Professor at Monash, works with her team to strengthen frontline responses for cyberscam victims and distribute free education materials nationwide, empowering people with disability to participate online.
Over more than a decade, CyberAbility has united clinicians, researchers and people with lived experience of acquired brain injuries to co-design therapy programs and learning resources that help vulnerable Australians stay safe online. Soon, they're launching a free online phone support service. Read more about CyberAbility and the work they do: http://mona.sh/rXTt50ZZb9C