The CX Academy

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The CX Academy The CX Academy sets the professional certification standard for online Customer Experience learning.

Congratulations to the Credit Union, recognised in the 2026 CXi Report as the champion brand in the financial sector. 🏆T...
20/10/2026

Congratulations to the Credit Union, recognised in the 2026 CXi Report as the champion brand in the financial sector. 🏆

This year’s CX Champions were determined by over 32,500 consumer evaluations of experiences with Irish brands. This is the most coveted award for any business, as it is judged by your own customers.

Well done to all members of staff of the Credit Union!

Read the report: https://hubs.la/Q04BHnNk0

Congratulations to Zurich, recognised in the 2026 CXi Report as the champion brand in the insurance sector.This year’s C...
19/10/2026

Congratulations to Zurich, recognised in the 2026 CXi Report as the champion brand in the insurance sector.

This year’s CX Champions were determined by over 32,500 consumer evaluations of experiences with Irish brands. This is the most coveted award for any business, as it is judged by your own customers.

Well done to all members of staff of Zurich!

Read the report: https://hubs.la/Q04BwNd_0

Just one month to go to the Advanced Certificate in Supporter Experience Leadership (https://hubs.ly/Q04Bwh0M0)! An exc...
19/10/2026

Just one month to go to the Advanced Certificate in Supporter Experience Leadership (https://hubs.ly/Q04Bwh0M0)!

An exciting collaboration between The CX Academy and The HX Consultancy, this interactive online course will be delivered - 3 mornings over 3 weeks - on 19th November, 26th November and 3rd December.

In an environment where Return on Investment is under massive pressure, Cost Per Acquisition is Rising, and Life Time Value is evermore paramount, every supporter interaction matters.

This course is available to charities at a 38% discount.

The 6 course modules were carefully co-developed with sector practitioners and supported by best in class case studies across UK and Ireland charities and other sectors.

1. Supporter Experience Alignment with Organisational Strategy
2. The CX Academy Framework
3. Measuring & Business Casing Supporter Experience
4. Supporter Journey Mapping
5. AI, Technology & Innovation in Supporter Experience
6. Culture & Staff Engagement

In challenging times, the line between supporter and employee experience begins to blur beyond recognition. So what if we could collectively shift focus to optimising experiences to maximise impact?

Visit our website: https://hubs.ly/Q04Bwh0M0

Or schedule a short call with Jane Trenaman to find out more: https://hubs.ly/Q04BwgSl0

Congratulations to Tesco Mobile Ireland, recognised in the 2026 CXi Report as the champion brand in the communications s...
16/10/2026

Congratulations to Tesco Mobile Ireland, recognised in the 2026 CXi Report as the champion brand in the communications sector.

This year’s CX Champions were determined by over 32,500 consumer evaluations of experiences with Irish brands. This is the most coveted award for any business, as it is judged by your own customers.

Well done to all members of staff of Tesco!

Read the report: https://hubs.la/Q04BngQR0

Our Early Bird Sale is ending tomorrow, Friday October 16th, giving you access to courses such as our Professional Diplo...
15/10/2026

Our Early Bird Sale is ending tomorrow, Friday October 16th, giving you access to courses such as our Professional Diploma in Customer Experience at a fantastic price!

Find out more: https://hubs.la/Q04BgYc-0

Congratulations to The Passport Service, recognised in the 2026 CXi Report as the Champion Brand in the Public Sector. T...
15/10/2026

Congratulations to The Passport Service, recognised in the 2026 CXi Report as the Champion Brand in the Public Sector.

This year’s CX Champions were determined by over 32,500 consumer evaluations of experiences with Irish brands. This is the most coveted award for any business, as it is judged by your own customers.

Well done to all members of staff of The Passport Service!

Read the report: https://hubs.la/Q04Bg7Vc0

The demand for our new Customer-Centric AI (Certified Professional CXAI) course is enormous and unfortunately the Octobe...
15/10/2026

The demand for our new Customer-Centric AI (Certified Professional CXAI) course is enormous and unfortunately the October course is now sold out.

The November course on the 24th and 25th still has some availability.

Find out more: https://hubs.ly/Q04B7nhj0

This course will give you a step-by-step plan to deliver a successful AI strategy using our Customer-Centric AI Design Framework.

Implementing AI without a customer-centric focus is a risk, not a strategy.

Congratulations Lidl Ireland, recognised in the 2026 CXi Report as the Champion Brand helping consumers with cost-of-liv...
14/10/2026

Congratulations Lidl Ireland, recognised in the 2026 CXi Report as the Champion Brand helping consumers with cost-of-living impact.

This year’s CX Champions were determined by over 32,500 consumer evaluations of experiences with Irish brands. This is the most coveted award for any business, as it is judged by your own customers.

Well done to all members of staff at Lidl!

Read the report: https://hubs.la/Q04B6vXJ0

As our guest speaker Martin Hill-Wilson says, AI should be used to strengthen human capabilities, not replace them entir...
13/10/2026

As our guest speaker Martin Hill-Wilson says, AI should be used to strengthen human capabilities, not replace them entirely.

Join us tomorrow at our Thought Leadership Webinar 'The Human Edge in an AI World: Building the Workforce of the Future'. We will explore how organisations can prepare their people to work alongside AI, develop the skills needed for the future, and bring together AI and the human touch to deliver better customer experiences.

⏳ 1 days to go!
🗓️ Wednesday, 14th October at 12 noon (Irish/UK Time)
🎙️Guest Speaker: Martin Hill-Wilson, Owner of Brainfood Consulting and Co-Founder of Brainfood Training
🎫 Register for free: https://hubs.la/Q04z_mZW0

Today is the day! Our 2026 CXi report 'Against the CX tide: Ireland’s CX scores are rising as global markets struggle' i...
13/10/2026

Today is the day! Our 2026 CXi report 'Against the CX tide: Ireland’s CX scores are rising as global markets struggle' is now available to download for free!

64% of Irish brands tracked improved their CX scores, compared with just 6% of brands in a similar USA report. Explore the reasons behind Ireland’s progress and what this could mean for your organisation’s CX strategy.

Download the free CXi report here: https://hubs.la/Q04z-6cn0

Do you want to be able to benchmark the CX performance of your organisation against your competitors and best-in-class in Ireland? To get access to our full range of data and insights, contact [email protected].

Address

Dublin
8

Opening Hours

Monday 8am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

+35318818844

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