27/01/2020
TOPIC . COMMUNICATION SKILLS
WHAT IS COMMUNICATION SKILLS
COMMUNICATION SKILLS ARE THE ABILITIES YOU USE WHEN GIVEN & RECEIVING DIFFERENT KINGS OF INFORMATION.
GOOD COMMUNICATION SKILLS
• BODY LANGUAGE
• ACTIVE LISTENING
• CONFLICT RESOLUTION
• AUTHENTICITY
• EMOTIONAL INTELLIGENCE
• ARTICULATION & TONE OF VOICE
• MIRRORING
• SMALL TALK
• CLARITY & KNOWLEDGE
• CONFIDENCE
• EMPATHY
• OPEN MINDEDNESS
• ASK GREAT QUESTIONS
• RESPECT
• REFLETION
• BUILDING TRUST
• PICKING THE RIGHT
• FRIENDLINESS
NON VERBAL COMMUNICATION
• EYE CONTACT
• PARA LANGUAGE
• EXPRESSIONS
• POSTURE
• GESTURES
• TOUCH
• SPACE
FACTOR AFFECTING OF COMMUNICATION SKILLS
• LANGUAGE
• VISUAL PERCEPTION
• PAST EXPERENCE
• FEELINGS
• ENVIRONMENT
• PREJUDICE
PUBLIC SPEAKING
• PREPARE
• PRACTICE
• PERFORM
7’C OF COMMUNICATION
Definition: The 7 C’s of Communication is a checklist that helps to improve the professional communication skills and increases the chance that the message will be understood in exactly the same way as it was intended.
1. Clear: The message should be clear and easily understandable to the recipient. The purpose of the communication should be clear to sender then only the receiver will be sure about it. The message should emphasize on a single goal at a time and shall not cover several ideas in a single sentence.
2. Correct: The message should be correct, i.e. a correct language should be used, and the sender must ensure that there is no grammatical and spelling mistakes. Also, the message should be exact and well-timed. The correct messages have a greater impact on the receiver and at the same time, the morale of the sender increases with the accurate message.
3. Complete: The message should be complete, i.e. it must include all the relevant information as required by the intended audience. The complete information gives answers to all the questions of the receivers and helps in better decision-making by the recipient.
4. Concrete: The communication should be concrete, which means the message should be clear and particularly such that no room for misinterpretation is left. All the facts and figures should be clearly mentioned in a message so as to substantiate to whatever the sender is saying.
5. Concise: The message should be precise and to the point. The sender should avoid the lengthy sentences and try to convey the subject matter in the least possible words. The short and brief message is more comprehensive and helps in retaining the receiver’s attention.
6. Consideration: The sender must take into consideration the receiver’s opinions, knowledge, mindset, background, etc. in order to have an effective communication. In order to communicate, the sender must relate to the target recipient and be involved.
7. Courteous: It implies that the sender must take into consideration both the feelings and viewpoints of the receiver such that the message is positive and focused at the audience. The message should not be biased and must include the terms that show respect for the recipient.
