GuruSpeak is IIM Calcutta Alumni Association's largest annual endeavour – an unique day long advanced knowledge workshop with a contemporary Global Guru - which is being successfully held since 2004. Some of the world's most revered management Gurus and thought champions have shared their insights here. GuruSpeak has grown from strength to strength over the years and today it is widely acknowledge
d as India's most significant annual workshop in the advanced knowledge space. GuruSpeak has almost attained ‘cult status' - The Times of India had reported. GuruSpeak is attended by over 200 high-profile delegates, including several company heads and top professionals, some even coming in from other cities as well. This year Guru Speak is being held in Kolkata and Mumbai and we invite you to join in this endeavour
About This year’s Guru. Norcom’73 Endowed Professorship , Mays School of Business at Texas A & M University . Professor Ramanathan holds a Ph.D - Stern School of Business, New York University, a PGDM from Indian Institute of Management Calcutta and a B.Tech from IIT Delhi . Seminar Topic for 2015-16:
“BEYOND CUSTOMER SATISFACTION SCORES : HOW TO THRILL YOUR CUSTOMER FOR LIFE”
Topics to be covered:
• Competing in a world of hyper-competition
• Are Customer satisfaction and loyalty adequate?
• Customer Experiences as a differentiator
• Managing and measuring customer experience
Delegates get to:
-Spend a full day in training with the Guru
-Network with other delegates during tea and lunch breaks
-Take back a valuable Delegate Kit with study material
Individual Delegate Fee for Kolkata : Rs 9,500 only
Delegate fee slabs for Bulk Booking:
No of delegates Fees ( Rs) Early bird
1 nos 9500 8000
2 to 4 9000 7500
5 & above 8000 6500
Early Bird cut off date : 30th November, 2015
