03/06/2026
Three years. That is how long you have been more than just a hotel to us. For three years, Radisson Blu Cebu has been a home base, a sanctuary, and a standard-bearer for what hospitality should be when it is done with excellence and heart.
Intellectually, I understand hospitality as the art and science of anticipating needs before they are spoken. Emotionally, I experience it as the feeling of being seen, valued, and cared for without having to ask. For the past three years, you have delivered both — consistently, deliberately, and above and beyond.
Most recently, you were not just our venue. You were our partner in two milestones that shaped the future of our organization:
1. Our Strategic Planning — where ideas became direction. You gave us quiet rooms, seamless service, and the kind of environment where leaders can think deeply.
2. Back-to-Back National Webinars — where thousands of educators from Luzon, Visayas, and Mindanao logged in. You gave us flawless venue support, precision timing, and a team that treated every delegate like a VIP.
In those moments, Radisson Blu Cebu did not just “host” us. You elevated us.
To Ms. Ann Olalo — Your leadership sets the tone. A GM who walks the floor, remembers names, and ensures culture trickles down to every corner. Under your stewardship, service is not a script. It is a philosophy.
To Mr. Johann Sebastian Santos — Operations is where promises are kept or broken. Your team executes with military precision and human warmth. Nothing is too small, nothing is too late. From early check-ins to late check-outs, you make the impossible feel routine.
To Mr. Marc Raymond Gutierez — The front office is the first and last impression. Marc, your team turns “requests” into “already done.” You understand that efficiency without empathy is just mechanics. You give us both.
To Security — For every “Welcome back, Sir” that made us feel like we never left. Safety is silent when done right, and you make us feel safe without making us feel watched.
To Reception — For turning logistics into relief. Whatever the request, whatever the hour, you respond with speed, grace, and solutions instead of excuses.
To Feria — You already know our favorite table before we sit down. You remember how we like our coffee, how we linger over breakfast, how we laugh longer when the food is good. That is not service. That is relationship.
To the Exclusive Lounge Team — For creating a quiet space where the Ronas Training Team — from Tacloban, Cebu, and Bohol — could converge in the board room, strategize, and build. You gave us privacy, focus, and the kind of care that makes hard work feel lighter.
To every housekeeper who made our rooms sanctuaries, to every server who anticipated our needs, to every staff who treated us not as guests, but as family: thank you. You are the reason “5-star” is not just about thread count and marble. It is about dignity in the details.
Hospitality at its highest form is intellectual. It requires systems, training, and foresight. But it becomes powerful when it is also heartfelt. Radisson Blu Cebu mastered both. You did not just give us rooms and meals. You gave us peace of mind. You gave us time to focus on our mission because we never had to worry about the details. That is the definition of above-and-beyond.
We came to you as clients three years ago. We leave every stay as advocates for life.
Thank you for treating Ronas Training Center like VIPs, not because of our title, but because that is who you are. Thank you for proving that excellence is not an event — it is a habit. And thank you for making Cebu proud.
With deepest appreciation and highest commendation,
DR. FRANCE BYRON B. GUIUAN
CEO
Realizing Opportunities Nurturing Achievers-RONAS Training Center
MARVEN E. MANDIN, JD
COO
RONAS Group
Excellence is never an accident. At Radisson Blu Cebu, it is a choice — made daily, by every person, in every detail.
