What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

Information Technology Services - ITS

Home
United States
Akron, OH
Information Technology Services - ITS

Information Technology Services (ITS) is a department of The University of Akron, providing technology support for the university community.

05/25/2026

Today, we honor the brave men and women who made the ultimate sacrifice in service to our country. As a University community, we express our deepest gratitude and remembrance on this Memorial Day.

Campus is closed in observance of Memorial Day.

12/15/2025

IT Service Desk will be temporarily unavailable 12/17

On the date of Wednesday, December 17th, 2025 the IT Service Desk will be temporarily unavailable from 11am-1pm EST due to an IT wide departmental meeting.

Services impacted will be the IT Service Desk's Livechat, phone call support, walk-in computer repair service, as well as the main IT Service Desk located in the main lobby of Bierce library.

Our phones and general services will be fully operational again at 1PM EST. If you do not require immediate assistance during this time you may go to support.uakron.edu to place a ticket online and we will get back to you as soon as possible.

09/23/2025

New Print Management System: Transition from Pharos to Papercut for Student Printing

Beginning on September 26th, Information Technology Services (ITS) will commence the rollout of a new print management system for all campus labs and public print stations. The existing Pharos system will be replaced with Papercut, a robust and user-friendly solution aimed at enhancing the printing experience for students, faculty, and staff. This significant upgrade promises to deliver a suite of new features, particularly addressing the needs of individuals bringing their own devices—including iOS and Android users.

Getting Started with Papercut for your personal device.

The basic process includes:
1. Connect your device to the campus Wi-Fi network.
2. Download and setup Print Mobility for your device by visiting https://print.uanet.edu:9164/setup
3. Log in to the Papercut web portal using your campus credentials.
4. Upload your file or select the print option from supported mobile apps.
5. Visit any Papercut-enabled print station, authenticate, and release your print job.

*Lab computers with print stations will be already configured to print using Papercut.

For more information please visit the article New Print Management System: Transition from Pharos to Papercut, for Student Printing in MyAkron.

To open a ticket for assistance or questions please visit https://support.uakron.edu

09/18/2025

Scheduled Maintenance

Starting this Sunday, September 21st, we are re-establishing a regular maintenance window for our IT systems. The window will be 5 AM to 9 AM on the third Sunday of each month. We will send out reminders via the Digest and MyAkron before each date. We will identify the impact, for example this weekend all wired and wireless network services will be impacted during the maintenance window. If services are not restored by the end of the maintenance window, we will post updates in MyAkron.

If you have any questions please visit https://support.uakron.edu to open a ticket with your questions.

09/15/2025

ITS will be performing maintenance tonight to address intermittent issues on the wireless. Scheduled work is tonight from 9:30 - 10:30 PM. and may cause a brief drop in connectivity.

09/11/2025

Update: 9/11/25 6:20pm

Microsoft Exchange Issue

As we continue to monitor, we are seeing this has also caused issues for user accessing their email on mobile devices in addition to the previously noted web access. Microsoft has indicated a fix is being applied, but no time frame was give for full restoration of service.

Original: 9/11/25

Microsoft has posted the following service health issue:

“We're investigating an issue affecting a portion of infrastructure in North America, where users may be unable to access their mailbox via any Exchange Online connection method.”

We do have some reports of people experiencing issue getting into their email, especially through the web portal. We will continue to monitor the notifications from Microsoft.

09/10/2025

Phishing Email Warning

The University has received several reports of messages being sent to employees' personal email accounts purporting to be from members of UA’s leadership. These messages have been identified as “phishing” emails which originated from an email hosting company in eastern Europe. All messages sent to UA work addresses of employees were blocked by our automated systems. However, messages were received primarily to personal gmail accounts outside of the control of the University cybersecurity defenses.

Official communications by university leadership should be expected to come from university email addresses ending in .edu, and any email from unfamiliar sources should be treated with the highest levels of skepticism. If you are unsure of the validity of any message you have received, you can contact the Service Desk by phone at x6888 or by email at [email protected]

08/28/2025

ITS will be performing maintenance on Sunday morning 6:00am – 12:00pm (noon), to address an issue impacting some buildings network connectivity. We will be enabling a feature for the wired network, spanning tree, to protect the building. We are expecting a brief rolling disruption as we enable a feature on the networking equipment in each building, this disruption should only be 15-30 minutes. The buildings impacted are:

Akron Polymer Training Center (APTC)
Bierce Library (LIB)
Buchtel Hall (BH)
College of Business (COB)
Computer Center (CC)
E.J. Thomas Performing Arts Hall (PAH)
Louis and Freda Stile Athletics Field House (AFLD)
Folk Hall (FOLK)
James A. Rhodes Health and Physical Education Building (JAR)
C. Blake McDowell Law Center (LAW)
North Campus Parking Deck (PDN)
Physical Facilities Operations Center (PFOC)
Schrank Hall North (SHN)
Schrank Hall South (SHS)
Simmons Hall (SI)
Jean Hower Taber Student Union (STUN)

Your patience while we address this issue is greatly appreciated.

08/25/2025

Wireless maintenance tonight at midnight

ITS will be performing off cycle maintenance to address and issue impacting some users having issues connecting to the wireless network. This maintenance will be performed starting at 12:00am tonight to reduce impact on the campus community. We are expecting a brief outage lasting approximately 15-30 minutes.

We will update the news article linked below in MyAkron once the maintenance is done.

Your patience while we address this issue is greatly appreciated.

Link to MyAkron News Article: https://uazips.sharepoint.com/sites/ITS/SitePages/Wireless-maintenance-tonight-at-midnight.aspx

Address

185 Carroll Street
Akron, OH
44325

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+13309726888

Website

http://www.uakron.edu/it, https://support.uakron.edu/

Alerts

Be the first to know and let us send you an email when Information Technology Services - ITS posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The University

Send a message to Information Technology Services - ITS:

Shortcuts

Address
Telephone
Opening Hours
Alerts
Contact The University
Claim ownership or report listing

Want your university to be the top-listed University in Akron?