05/19/2026
AI is no longer just a technology issue. It is a crisis management issue.
In a new LeadershipNow piece, Dr. Steve Goldman, lead instructor of MIT Professional Education’s Crisis Management & Business Resiliency course, makes the case for why organizations need to prepare for AI-enabled risks now, rather than wait for the first AI-related crisis to decide how they will respond.
As AI becomes embedded in operations, customer service, communications, and decision-making, crisis teams need to ask new questions:
• What happens if an AI system exposes sensitive data?
• How should leadership respond to a deepfake impersonation?
• Who owns the response if an AI tool produces harmful or biased outputs?
• Are legal, communications, IT, security, and executive teams aligned before an incident occurs?
Preparedness starts before the crisis. Goldman’s course provides practical frameworks for strengthening organizational readiness, response, and resiliency.
📚 Learn more about the course: https://professionaleducation.mit.edu/3UrfcrH
đź”— Read the full article: https://lnkd.in/d5cpzNeN