Gannon University - ITS Help Desk

Gannon University - ITS Help Desk The Gannon University ITS Help Desk is dedicated to the enrichment and advancement of ITS services for the Gannon faculty, staff, and student body.

Here’s what our student techs are feeling grateful for this Thanksgiving! 🍂✨
11/26/2025

Here’s what our student techs are feeling grateful for this Thanksgiving! 🍂✨

05/13/2025

☀️ Hello, Summer! Gannon ITS is here all season long to keep your tech running smoothly—even when you’re dreaming of the beach!
📍 Summer Hours:
🕗 Monday–Friday: 8:00 AM – 4:30 PM
📌 Location: Palumbo 3000
📞 Phone: 814-871-7501
Whether you’re taking classes, working, or just need tech help between vacations, we’re here to support you!

05/10/2025

🎓✨ Congratulations, Spring 2025 Graduates! ✨🎓

The ITS Department is so proud of all you’ve accomplished — from first logins to final submissions, we’ve loved being part of your journey. 💻❤️

As you turn the page to your next chapter, know that you’re always part of the Gannon family. Wherever life takes you, may your tech always work and your Wi-Fi stay strong!

🎉 You did it, Golden Knights!

You can also follow on Instagram to see more.
10/21/2024

You can also follow on Instagram to see more.

03/08/2024

There's currently a problem with WiFi on campus and we're working to get it resolved ASAP.

Welcome to Gannon!! Or welcome back if you're a returning Student!!!For the start of the semester, we are only providing...
08/18/2023

Welcome to Gannon!! Or welcome back if you're a returning Student!!!
For the start of the semester, we are only providing support on the phone or in the Palumbo 3000 atrium area (same building as the Gannon Book Store). Here are the hours were can provide support for you technology needs.

04/21/2023

Resolved: Issues with Microsoft 365 apps

Microsoft has fixed the recent problem affecting Microsoft 365 apps and sites. Please contact us if you continue to have problems.

04/20/2023

Performance Issue: Problems with Microsoft 365 apps

Microsoft is reporting "Some users may be unable to view or access Microsoft 365 apps or services". They are working to isolate the cause of these timeouts and fix the problem.

Microsoft 365 app shortcuts may not be visible, but users can still access the applications directly through the URL. Some examples of these include:

Microsoft 365 Admin Center - https://portal.office.com
Outlook - https://outlook.office.com
Microsoft Teams - https://teams.microsoft.com
Word Online - https://microsoft365.com/launch/word
Excel Online - https://microsoft365.com/launch/excel

03/09/2023

The Microsoft licensing issue we were experiencing yesterday appears to be resolved. However, if you are still having a problem with your account, please contact the Help Desk.

03/08/2023

Microsoft Licensing Update:
We are still experiencing an issue with our Microsoft licensing that is affecting logging into the 365 environment. We are investigating the cause but in the mean time:

When the error comes up click continue and sign-in. This may take a few minutes.

Or
• In the Windows Search Bar, search and click on "Access work or school".
• On the Settings window, click on work or school account which should list your email address.
• Choose the "Disconnect" option.
• Relaunch any Office application and it should allow you to sign into your account again.

Address

Palumbo Center 3000
Erie, PA
16501

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

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