UM-Flint Information Technology Services

12/24/2025

In observance of the holidays, the UM-Flint ITS Helpdesk will be available via email today until 4:00 PM to assist with technology-related inquiries. Beginning at 4:00 PM, our office will be closed for the holiday break.

Remote support services will resume on January 2, 2026. The Helpdesk team will fully return to the office and resume in-person assistance on Monday, January 5, 2026.

We appreciate your understanding and wish you a safe and pleasant holiday season.

11/26/2025

In observance of Thanksgiving, The UM-Flint ITS Helpdesk will be closed on Thursday, Nov. 27th 🦃 and Friday, Nov. 28th. We will reopen on Monday, Dec. 1st. Have a wonderful holiday!

05/28/2025

**Stay Alert: Sophisticated Duo Phishing Attacks**

Beware of phishing emails that target your Duo two-factor authentication. Scammers monitor real-time to capture your Duo Push code using fake prompts.

Key tactics include:

- Using terms like COVID-19 notices or Duo updates to seem credible.
- Redirecting to fake U-M Weblogin and Duo authentication screens.
- Mimicking U-M sites with URLs like "weblogin.umich.edu" or "eei.umflint.edu" in longer URLs.
- Crafting emails with U-M-style graphics and layouts.

Victims risk account compromise, enabling scammers to spread further.

🔗 View a sample Duo phishing email here:
https://safecomputing.umich.edu/phishing-alerts/action-required-mandatory-duo-security-update-update-duo-may-25-deadline-sat

Stay vigilant and protect your information!

Subject: ACTION REQUIRED: - Mandatory Duo Security Update Update Duo Before May 25 DeadlineU-M Information and Technology Sat, May 24, 5:24 PMtoYou received this email because you’ve been identified as someone who has outdated DUO SettingsAction Required: Update Duo settings by May 25Greetings,

03/26/2025

Beware of job offer phishing scams! Legitimate-looking emails impersonating U-M faculty/departments may attempt to lure you with job offers to scam you out of money with fake check overpayments or try to steal your information. Don’t reply. Report to [email protected]. Visit the Job Offer Scams webpage for further information.

What is a job offer scam? Legitimate-looking emails, some impersonating U-M faculty/departments, may offer you a fake job or internship in order to try to scam you out of money or steal your personal information. How it Works They hook you: A job offer scam usually starts with an email offering you....

07/19/2024

UM-Flint Windows machines may be unresponsive due to a global event affecting Windows systems. ITS is working to resolve the issues on machines and servers it manages.

Desktop/laptop systems that were off or in sleep mode should not be affected, however desktop/laptop systems that were running overnight may be stuck in a loop and you will need assistance. If you are having problems with your Windows PC, contact the help desk for assistance at 810-762-3123 or [email protected].

Send a message to learn more

02/21/2024

Do you need assistive technology? U-M Information and Technology Services provides faculty, staff, and students with access to software like JAWS (screen reader), ZoomText (magnifier), and Fusion (a combo of JAWS and ZoomText). You get unlimited downloads of these programs to your UM-owned and personal Windows computers. Download them now from the U-M Google Drive:

Access Google Drive with a Google account (for personal use) or Google Workspace account (for business use).

09/05/2023

All students, faculty and staff must change their password by Sept 12. If you do not change it before the deadline, you will not be able to access your account until you do. Visit https://its.umich.edu/help/password for more information. Please contact the ITS Helpdesk if you have any questions or concerns.

Thank you for your patience and flexibility while Information and Technology Services continues to recover from U-M’s recent service disruption. Help protect the security of U-M’s systems and data. As a current or former member of the university community, you must change your UMICH (Level-1) pa...

08/30/2023

UM Services – Update
Internet access has been restored on the Ann Arbor and Dearborn campuses, which was the last major hurdle necessary to restoring access to the remaining few inaccessible systems that UM-Flint uses.

Ann Arbor ITS still anticipates ongoing issues with a few select systems and services. Those issues should be resolved in the next few days.

Thank you for your patience and understanding. For ongoing updates from the Ann Arbor campus, please visit:

University of Michigan is one of the top universities of the world, a diverse public institution of higher learning, fostering excellence in research. U-M provides outstanding undergraduate, graduate and professional education, serving the local, regional, national and international communities.

08/28/2023

UM Services - Update

Ann Arbor continues to work on restoring services, please note that they have restored the logon service that allows everyone to access some cloud services including Google.

What this means to UM-Flint is that, at present, most previously unavailable services have returned to normal. Flint services such as Banner/SIS and Canvas are not affected.

For ongoing updates from the Ann Arbor campus, please visit:

University of Michigan is one of the top universities of the world, a diverse public institution of higher learning, fostering excellence in research. U-M provides outstanding undergraduate, graduate and professional education, serving the local, regional, national and international communities.

08/28/2023

UPDATE: Due to a technology issue, some U-M online services are inaccessible at the moment, including Google services, Wolverine Access, and email. ITS is working to restore services as soon as possible. See https://status.its.umich.edu/ for updates.

08/17/2023

Duo Two-factor authentication is currently experiencing issues delivering phone calls and SMS messages. The push option is working at this time. For the latest outage information please visit https://status.duo.com/.

Welcome to Duo's home for real-time and historical data on system performance.

07/28/2023

Due to building maintenance, the ITS Helpdesk will be temporarily relocating to 205 French Hall on August 3rd and 4th. Feel free to stop by if you have any technical issues or if you need to use lab resources! As always, please direct any questions or concerns to the Helpdesk.