URI ITS Technology Service Desk

12/11/2023

If you need help with the University of Rhode Island Tech, please visit our home page: https://its.uri.edu/

You'll be able to connect with the IT Service Desk or the Teaching and Learning Technology Services via Zoom. You can find out the training schedule.

Thank You

Getting Started Welcome to URI and IT@URI! Here are the key resources and tools to help you get started on the right foot. For Students Everything you need to get hooked up with IT at URI. Get Connected For Faculty From registration to key services, everything for new faculty members. Get Going For....

12/02/2022

12/18/2020

If any faculty member needs help on uploading grades to e-Campus, here is some helpful information:
Export Grades for Upload to e-Campus at https://uri.makekb.com/index.php?View=entry&EntryID=188, which deals with the file format and export/import process itself
Prepare Grades for Export from Brightspace to e-Campus at https://uri.makekb.com/index.php?View=entry&EntryID=187, which deals with preparing e-Campus letter grades inside Brightspace

Both articles are linked to each other. The most logical one to refer people to first is Export Grades for Upload to e-Campus, as anyone who is uploading needs to upload, but may or may not need to prep their grades inside Brightspace, preferring to use spreadsheets instead. I have predominantly used the spreadsheet method.

Uploading Brightspace grades into e-Campus requires a .csv file with data rows of the form below. The first line contains the field names, and all subsequent lines contain the data, separated by commas, and encapsulated between # characters at each end, as shown here.

09/29/2020

Are you or anyone you know a current student at the University of Rhode Island? Are you interested in learning valuable skills such as customer service, technology troubleshooting, leadership, and working in a team? The University of Rhode Island is currently hiring. We are still working remotely with the help of Zoom and Discord. If you have as little as 10 hours a week available, please check out our ad on Handshake.

The University of Rhode Island IT Service Desk is looking for candidates that love helping people as well as learning about technology.As an IT Service Desk Student Consultant, you will be helping the URI community to do the following:trouble their internet connectivity problemshelp access and...

09/07/2020

UPDATE: It's Fixed.

Alert: Daily Self Assessment submission error
When doing the Daily Self-assessment form, an error appears that 'The maximum number of people have submitted this form'. We are working to resolve this ASAP.

08/24/2020

Zoom is back up and running! Sorry for any inconvenience!

08/24/2020

Zoom Outage

Zoom is currently having connection issues. They are aware of the issue and are actively working on it! We will update when things are back up and running.

Zoom's status page: https://status.zoom.us/

08/24/2020

Please check out our newly redesigned IT Services website! It contains the most up to date information on technology at URI.

Getting Started Welcome to URI and IT@URI! Here are the key resources and tools to help you get started on the right foot. For Students Everything you need to get hooked up with IT at URI. Get Connected For Faculty From registration to key services, everything for new faculty members. Get Going For....

08/13/2020

Zoom Public Training

ITS is offering Zoom (and other) training sessions for the URI community. Please check our training page for dates and times. Departmental trainings are also available. Please contact Bob Viens ([email protected]) for more information.

ITS currently offers training workshops to URI faculty and staff every semester. Listed below are the various training topics conducted though face-to-face instruction in a dedicated classroom. Scroll down to view training calendars by month or by topic.

07/10/2020

On Tuesday, July 14, 2020, at 7:00 a.m. we will be transitioning the credentials used to login to your Jabber service from the current LDAP service to the Azure or AD credentials currently used for SSO (Single Sign-On.) This move is a needed step in the consolidation of all of your URI credentials into the Single Sign-On process.

What Does This Mean?

You will need to use the same credentials you currently use to access the Office 365 portal in order to login to your Jabber Service. Please verify that you can access the Office 365 portal at portal.office.com

If you can currently access the portal, then no action is needed on your part other than using the same password for logging into Jabber.

If you have never accessed the Office 365 portal, please refer to this page in order to establish access: https://web.uri.edu/its/office-365/

If you encounter issues with this access, please contact the IT Service Desk at [email protected] or via phone at 874-4357.
Thank you for your patience as we work to consolidate URI credentials.

  URI IT Services is proud to provide Free Microsoft Office 365 For all active URI Students, Faculty and Staff! The full Office 365 suite is available free of charge for up to 5 machines per active* user (Windows, Macs, tablets and mobile devices). We now offer the ability to synchronize most of yo...

07/10/2020

Please note that the Jabber telephony service will NOT be available during the upcoming URI Data Center shutdown.

The data center shutdown is a long-planned power upgrade for the entire campus data center services located in Tyler Hall

What does this mean?
After 5pm on Friday 7/10/2020 you will not be able to connect to your jabber phone service remotely until Approximately 5pm on Sunday 7/12.

While the on-campus phone system will remain operational remote connectivity will not be possible during this time.

We apologize for the inconvenience.