The Extension IT unit is responsible for managing, and supporting the use of information technology (IT) resources within the Kentucky Cooperative Extension Service Unit. Information Technology resources include workstations, servers, network connectivity (both off-campus Extension offices along with numerous other college facilities), incident management services, video conferencing technology, h
andheld devices, and various other equipment and services. As county infrastructure has matured, demand for server support within the offices has also been elevated to the DEITC group. Our primary focus is on the user; making sure they have access to the IT resources they need to perform the business functions of their jobs.
768 off campus employees are supported on-site and remotely by a team of 7. The Extension IT unit supports 120 CES offices from three locations (Princeton, Quicksand, and Lexington). We also support Kentucky State, 4H Camps, Small Farm Analysis units across the state, and Robinson Forest Research Facility along with the Princeton Research and Education Center. Support of 18 off campus videoconferencing units. http://agcommsvs.ca.uky.edu/videoconferencing/?q=node/3
All extension technology initiatives - deployment, policy development, on site training and consulting of IT products/services. We rely on the Bomgar remote appliance for all remote support. Bomgar simplifies support within the Extension IT team by letting our support specialist control remote workstations, servers, Smart-phone's and network devices over the Internet. This appliance has helped our IT unit decrease on-site visits, eliminate phone support, and respond effectively to peaks in demand. Resolution of more incidents at the first tier on the first call, translates into a efficient IT team.
