Library Technology Group Helpdesk

Library Technology Group Helpdesk Helpdesk for the University of Wisconsin Madison Libraries. Call 608-262-8880. For after hours emergency support, call 608-262-3316

For after hours emergency support, call our answering service at 608-262-3316

03/26/2020

In service to the desire to keep our communications transparent and up to date, we have decided to close this account soon, to be replaced with something new. We will share more information as it becomes available. Thank you for following.
For more information about the libraries: https://www.facebook.com/UWMadLibraries

07/09/2019

We have reports that Memorial and College Library internet access is down. The issue may be campus wide. Please check this space for further information.

03/29/2019

This morning’s GoPrint public printing system outage has been resolved.

03/29/2019

Please note that we are currently enabling free printing in libraries as the GoPrint outage persists and there is not a clear estimate as to when service will be restored.

We are starting with College and Memorial and will march through other libraries. All should be set for free printing within the next 15 minutes or so (by 9:45).

03/29/2019

Please note that GoPrint public printing is currently down in the libraries. We are investigating and will send out notification as we learn more.

03/27/2019

Please note that the library website is currently unavailable.

We are working to resolve this as soon as possible and will send out an update shortly.

03/20/2019

This problem appears to be resolved and Ebsco databases are again accessible.

03/20/2019

Ebsco databases are currently unavailable.
This is a wide-ranging issue and Ebsco support is aware of and working on this problem.

03/20/2019

Some Tier 2 machines may display a message the morning indicating that it’s “at stage 2…and preparing to update..”. Please hit "control,alt,delete" and login as usual to complete the application of the patch.

03/15/2019

Reported GoPrint outage has been resolved. Thank you.

03/15/2019

Please note that there are reports of GoPrint public printing outages beginning early this morning. Though initial reports and the DoIT Outage page indicate this is a College Library issue, it appears to be across all of our public GoPrint stations (Libraries, Labs, etc.).

11/29/2018

This printing issues reported this evening have been resolved, though you may need to restart release stations to re-establish connectivity. If you continue to have issues please let us know.

Address

728 State St
Madison, WI
53706

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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