Merced College - Student Help Desk - LRC/Library

08/01/2024

04/10/2024

To enable Microsoft Authenticator go to this page:

My Sign-ins

04/10/2024

To enable OKTA Verify scroll down to the bottom of this page and click on Set Up

07/05/2023

CANVAS

If you get a 403 error on Canvas, you need to use Chrome browser after resetting the browser: https://support.google.com/chrome/answer/3296214?hl=en

Make sure that you have the latest version of Chrome: Go here: https://www.google.com/chrome/

Important: Do not bookmark the logging page, because the link goes stale. Always start a brand new session by clicking on the Canvas Link at Merced College or MC Portal ( https://mccd.instructure.com/ )

Do not use VPN, for it changes your geographical location. We only service USA and Japan. You can find out where your computer is virtually at by clicking here: https://whatismyipaddress.com/ If you are not in USA, you will not be able to access Canvas.

In addition, remember the two strikes you are out rule. That means that you cannot type the wrong password, otherwise you will get blocked.

What is my password? How do I find the password for MC Portal, which is the same as for Canvas and Email?

Given that there are many devices and browsers, I will just cover the procedure to find your password on the most popular ones, Edge, Chrome and Safari.

Given that the password for Canvas is the same password as for MC Portal, you need to look for the password stored in your device under mc4me.mccd.edu or idp.mccd.edu

How to find passwords on…

Edge: https://support.microsoft.com/en-us/microsoft-edge/save-or-forget-passwords-in-microsoft-edge-b4beecb0-f2a8-1ca0-f26f-9ec247a3f336

Chrome: https://support.google.com/chrome/answer/95606?hl=en&co=GENIE.Platform%3DDesktop =%2Cshow-edit-delete-or-export-saved-passwords

Safari: https://support.apple.com/en-us/HT211145

Note: if you see too many entries for mc4me.mccd.edu, idp.mccd.edu or mccd.okta.com in the Password Manager, you may want to delete the ones that do not contain the right username and password. Otherwise, the browser will input the erroneous username/password entries when filling in the username and password fields, thus failing to log you in.

If the password does not work, you can reset the password at MC Portal (works for Canvas, email, etc.) on your own at https://mc4me.mccd.edu/

Note: wait 5 minutes after resetting the password for it to work in your email account.

SPANISH TRANSLATION

CANVAS

Si obtiene un error 403 en Canvas, debe usar el navegador Chrome después de reiniciar el navegador: https://support.google.com/chrome/answer/3296214?hl=en

Asegúrese de tener la última versión de Chrome: Vaya aquí: https://www.google.com/chrome/

Importante: no marque la página de registro, porque el enlace queda obsoleto. Siempre comience una nueva sesión haciendo clic en el enlace de Canvas en Merced College o MC Portal (https://mccd.instructure.com/)

No use VPN, ya que cambia su ubicación geográfica. Solo damos servicio a EE. UU. y Japón. Puede averiguar dónde se encuentra virtualmente su computadora haciendo clic aquí: https://whatismyipaddress.com/ Si no se encuentra en EE. UU., no podrá acceder a Canvas.

Además, recuerda la regla de los dos strikes que estás fuera. Eso significa que no puede escribir la contraseña incorrecta, de lo contrario, será bloqueado.

¿Cuál es mi contraseña? ¿Cómo encuentro la contraseña para MC Portal, que es la misma que para Canvas y Email?

Dado que hay muchos dispositivos y navegadores, solo cubriré el procedimiento para encontrar su contraseña en los más populares,
Edge, Chrome y Safari.

Dado que la contraseña para Canvas es la misma contraseña que para MC Portal, debe buscar la contraseña almacenada en su dispositivo en mc4me.mccd.edu o idp.mccd.edu

Cómo encontrar contraseñas en…
Edge: https://support.microsoft.com/.../save-or-forget...
Chrome: https://support.google.com/chrome/answer/95606?hl=en...
Safari: https://support.apple.com/en-us/HT211145

Nota: si ve demasiadas entradas para mc4me.mccd.edu, idp.mccd.edu o mccd.okta.com en el Administrador de contraseñas, es posible que desee eliminar las que no contienen el nombre de usuario y la contraseña correctos. De lo contrario, el navegador ingresará las entradas de nombre de usuario/contraseña erróneas al completar los campos de nombre de usuario y contraseña, por lo que no podrá iniciar sesión.

Si la contraseña no funciona, puede restablecerla en MC Portal (funciona para Canvas, correo electrónico, etc.) por su cuenta en https://mc4me.mccd.edu/

Nota: espere 5 minutos después de restablecer la contraseña para que funcione en su cuenta de correo electrónico.

Find, change, or delete saved passwords and passkeys on your Mac, and keep them updated across all of your devices.

05/09/2023

As many of you know, cybersecurity is becoming more relevant in our work environments and personal spaces. A relatively new type of spam/phishing on the rise is Smishing. Below is information on this new technique, how to identify a smishing attempt, and what to do.



What is Smishing:



Smishing is a phishing cybersecurity attack carried out over mobile text messaging, also known as SMS phishing, and categorized as a type of social engineering attack that relies on exploiting human trust rather than technical exploits.



How Does it Work:



Deception and fraud are the core components of any SMS phishing attack. As the attacker assumes an identity you might trust, you will likely succumb to their requests. The driving factors of this deception are three-fold:



1. Trust: Cybercriminals lower their target's skepticism by posing as legitimate individuals and organizations. As a more personal communication channel, SMS texts also naturally lower a person's defenses against threats.
2. Context: Using a situation that could be relevant to targets allows an attacker to build an effective disguise. The message feels personalized, which helps it override any suspicion that it might be spam.
3. Emotion: By heightening a target's emotions, attackers can override their target's critical thinking and spur them into rapid action.


How Can I Protect Myself:



Don't be misled by smishing scams. Remember the following:

--Government agencies, banks, and other legitimate companies never ask for personal or financial information, like usernames, passwords, PINs, or credit or debit card numbers, via text message.
--Don't be rushed. Smishing scams attempt to create a false sense of urgency by implying that an immediate response is required or that there is a limited response time.
--Don't "click" open links in unsolicited text messages. Clicking the link may infect your mobile device with a virus or malware designed to steal the personal or financial information stored on the device.
--Don't call a telephone number listed in an unsolicited text message. Scam artists often use email-to-text technology, shortcodes, or spoofed local numbers to hide their identities. You should contact any bank, government, agency, or company identified in the text message using the information listed in your records.
--Don't respond to smishing messages; even to ask the sender to stop contacting you. Responding to smishing messages verifies that your phone number is active and that you are willing to open such messages, which may increase the unsolicited text messages you receive.
--Use caution when providing your cell phone number or other information in response to pop-up advertisements and "free trial" offers. This personal information can be easily bought, sold, and traded, and make you a target for smishing scams.
--Never provide your personal or financial information in response to text messages from unknown senders. Verify the sender's identity and take the time to ask yourself why the sender is asking for your information.
--Use the same safety and security practices on your cell phone as you do on your computer: be cautious of text messages from unknown senders and unusual text messages from senders you know, and keep your security software and applications up to date.


If you receiving a Smishing message, you can follow the information in the links below from AT&T's or Verizon's site showing how to report SMS Phishing. Most carriers will have similar information and also support spam reporting by texting to 7726.



https://about.att.com/pages/cyberaware/ni/blog/forward_7726

https://www.verizon.com/support/knowledge-base-301493/



You can permanently delete the text and block the number on your phone, but by also reporting it, you allow the carrier to crack down on problems within their network.

Here's how to report Spam messages if you are receiving unwanted text messages.

05/09/2023

I cannot access Canvas! Help!

It's the same username and password as MC Portal.

What is my password? How do I find the password for MC Portal, which is the same as for Canvas and Email?

Given that there are many devices and browsers, I will just cover the procedure to find your password on the most popular ones, Edge, Chrome and Safari.

Given that the password for Canvas is the same password as for MC Portal, you need to look for the password stored in your device under mc4me.mccd.edu or idp.mccd.edu

How to find passwords on…

Edge: https://support.microsoft.com/en-us/microsoft-edge/save-or-forget-passwords-in-microsoft-edge-b4beecb0-f2a8-1ca0-f26f-9ec247a3f336

Chrome: https://support.google.com/chrome/answer/95606?hl=en&co=GENIE.Platform%3DDesktop =%2Cshow-edit-delete-or-export-saved-passwords

Safari: https://support.apple.com/en-us/HT211145

Note: if you see too many entries for mc4me.mccd.edu, idp.mccd.edu or mccd.okta.com in the Password Manager, you may want to delete the ones that do not contain the right username and password. Otherwise, the browser will input the erroneous username/password entries when filling in the username and password fields, thus failing to log you in.

Find, change, or delete saved passwords and passkeys on your Mac, and keep them updated across all of your devices.

04/20/2023

https://www.bleepingcomputer.com/news/microsoft/microsoft-365-outage-blocks-access-to-web-apps-and-services/

Microsoft is investigating an ongoing outage blocking customers worldwide from accessing and using web apps and online services.

03/14/2023

What is my password?

How do I find the password for MC Portal, which is the same as for Canvas, or my MC Email?

Given that there are many devices and browsers, I will just cover the procedure to find your password on the most popular ones, Edge, Chrome and Safari.

Given that the password for Canvas is the same password as for MC Portal, you need to look for the password stored in your device for mc4me.mccd.edu or idp.mccd.edu

How to find passwords on…

Edge: https://support.microsoft.com/en-us/microsoft-edge/save-or-forget-passwords-in-microsoft-edge-b4beecb0-f2a8-1ca0-f26f-9ec247a3f336

Chrome: https://support.google.com/chrome/answer/95606?hl=en&co=GENIE.Platform%3DDesktop =%2Cshow-edit-delete-or-export-saved-passwords

Safari: https://support.apple.com/en-us/HT211145

Note: if you see too many entries for mc4me.mccd.edu, idp.mccd.edu or mccd.okta.com in the Password Manager, you may want to delete the ones that do not contain the right username and password. Otherwise, the browser will input the erroneous username/password entries when filling in the username and password fields, thus failing to log you in.

03/08/2023

I am not receiving emails!

The most likely is that there is a rule deleting all incoming emails. In other words, all your emails are on the Deleted folder.

You can delete the rule. Follow the steps on the image (1) Go to settings (2) view all outlook setting (3) go to rules (4) delete the rule.

03/08/2023

I cannot access Canvas or my MC email at www.office.com

It's the same username and password as MC Portal.

What is my password, how do I find it? Answer at the bottom of this email.

What is my password? How do I find the password for MC Portal, which is the same as for Canvas?

Given that there are many devices and browsers, I will just cover the procedure to find your password on the most popular ones, Edge, Chrome and Safari.

Given that the password for Canvas is the same password as for MC Portal, you need to look for the password stored in your device for mc4me.mccd.edu or idp.mccd.edu

How to find passwords on…

Edge: https://support.microsoft.com/en-us/microsoft-edge/save-or-forget-passwords-in-microsoft-edge-b4beecb0-f2a8-1ca0-f26f-9ec247a3f336

Chrome: https://support.google.com/chrome/answer/95606?hl=en&co=GENIE.Platform%3DDesktop =%2Cshow-edit-delete-or-export-saved-passwords

Safari: https://support.apple.com/en-us/HT211145

Note: if you see too many entries for mc4me.mccd.edu, idp.mccd.edu or mccd.okta.com in the Password Manager, you may want to delete the ones that do not contain the right username and password. Otherwise, the browser will input the erroneous username/password entries when filling in the username and password fields, thus failing to log you in.

12/02/2022

11/10/2022

How to access your email account: go to

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