Rivier University Technology Support

08/26/2019

Do you have a CaptialOne Credit card? Ever applied for a Capital One Credit card? Read here.

Millions of Capital One customers have been affected by a data breach that the bank says happened in March when a software engineer allegedly exploited a vulnerability to access its systems.

09/21/2017

 Safe Computing – For those of you following the Experian hack in the news, Riv does not have the software that was attacked. If you are not following the news, check the link and make sure your private information was not hacked.

Most US adults are affected by the hack. Here's a step-by-step on what to do.

09/07/2017

Are you or a friend having trouble connecting to the Wi-Fi network with Windows 10? The first thing you need to do is make sure the network is forgotten on the computer to do this:

Settings, Network and Internet, Wi-Fi, Manage known networks, Click “RIVIER” and then click “forget” .
Now, follow directions on the video.

https://www.youtube.com/watch?v=eYGZ3limfaE&t=32s

If you are still having trouble, stop by the IT suite in Sylvia Trottier Hall in 201. Rivier University Student Life & Housing Services

Description

09/03/2017

We are ready to help the incoming students with any technology issues. Come visit us at the check in area in the Guild lobby.

09/01/2017

If you tried to connect to the Wi-Fi with Windows 10 and missed a step. You must forget the RIVIER network before you start over again.. To do this... Settings, Manage known networks, highlight RIVIER and click FORGET!

08/31/2017

This summer we redesigned the residence hall network to improve wireless access and speed. Additional access points have been added to all residence halls. Due to the masonry construction in Guild and Trinity we installed low-power access points in each room which significantly improved wireless performance. Rivier University Rivier University Raiders Regina Library at Rivier University Rivier University Student Life & Housing Services

08/31/2017

Check out the new technology in the Regina Library e-classroom.

03/10/2016

To all Students and Faculty members using VoiceThread:

Last week our Client Services Team, including student workers, attended training in in VoiceThread. Many of you will be using VoiceThread for class projects after you return from spring break, so we have made sure that all members of our team were up to date in offering support.

We can assist you to access VoiceThread (always log in through Canvas!), upload your PowerPoint to VoiceThread, and add or edit narration.

Are you stuck on how to share your VoiceThread? No problem. Call us and we’ll walk you through it.

Is your assignment to comment on another student’s presentation? We can guide you to do that too.

Just a reminder – when accessing VoiceThread through Canvas, be sure you’re using the latest browser. Information on supported browsers can be found here: https://community.canvaslms.com/docs/DOC-1284

If you have any questions or concerns about using VoiceThread, please contact Client Services at 603-897-8469 or [email protected].

12/08/2015

To all students and faculty members submitting video files (within Canvas or elsewhere):

Many of you have expressed frustration with uploading video files to Canvas, VoiceThread, and other locations. There are two main problems with uploading video: The Wi-Fi connection can often be spotty, and the files are often very large. Many of you are often experiencing both problems at the same time, so solving both of these issues has been a main focus this semester.

Key technical information that will help to ensure success when uploading large files via Wi-Fi are documented below:

Wi-Fi:
IT identified two primary locations where students were having trouble uploading over Wi-Fi: The first-floor of Sylvia Trottier Hall, and at students’ homes.

The Rivier IT Department recently performed firmware upgrades on network equipment, which improved the overall network experience for our community. In addition, the Wi-Fi access points in Sylvia Trottier will be updated starting in January 2016. The newer access points will better support the number of students who are accessing the wireless network at the same time.

The Wi-Fi signal strength at your home can be limited by Internet Service Provider, number of users in your area, number of devices on Wi-Fi in your home, the age of your Wi-Fi router or computer, and many other factors. Canvas requires upload speed to be greater than 2 Megabits per second (Mbps). Directions on how to check your access speed from your location using speedtest.net can be found here: https://rivier.instructure.com/courses/1770200/files/77215919?module_item_id=20638137

File Size:
As a default setting, many cameras (ex: on an iPhone, etc.) record video in high-definition (HD). That means that a half-hour clinical assessment video can be 4.5 Gigabytes (GB) in size, too large to upload or email.

The best solution would be to record in lower-definition. Settings within Mac’s QuickTime, Windows Movie Maker, or the iOS app “MoviePro” can accomplish this lower-definition recording. A conversion program (such as Handbrake) can also be used to reduce the file size even more. Directions on how to record or convert video on a PC, Mac, or iOS device can be found here: https://rivier.instructure.com/courses/1770200/

In general, a smaller video file (~200 Megabytes [MB]) saved as an .mp4 file will provide the best results. These and other technology requirements can be found here: https://rivier.instructure.com/courses/1770200/files/77216085?module_item_id=20638244

Browsers:
Just a reminder – when uploading to Canvas, be sure you’re using the latest browser. Information on supported browsers can be found here: https://community.canvaslms.com/docs/DOC-1284

If you have any questions or problems with uploading your video files, please contact IT Support at 603.897.8469 or [email protected].

12/01/2015

The Rivier IT Department is pleased to announce that our Office 365 migration has been completed, with additional features added.

Recently the Rivier IT Department addressed our e-mail distribution list capabilities. These needed to be recreated in Office 365, and we took the opportunity to create additional distribution lists targeted to more specific student groups. If there are additional student groups that you would like to see distribution lists for, please let me know.

We also have created calendars to book our conference rooms directly. These should be added as Resources when you are scheduling a meeting. Conference Services will continue to provide guidance and discuss questions about availability.

Last but not least, students, faculty, and staff now have complimentary online access to Microsoft Office applications – Microsoft Word, Excel, and Powerpoint – to use as long as you have a Rivier computer access. If you would like to download the full version to your computer to use offline, please call Sonia at 8631.

We thank you for your patience while we worked through all the issues that make an email migration like this so complex. These additional features should be a real benefit to the students, faculty and staff who use our e-mail system every day.

08/09/2015

All Students are now on Office 365! If you find that you can't access your email, here are some things to try.

1. If you are using your smartphone, we suggest deleting your Rivier account and then re-adding it. Trying to modify the settings simply doesn't work very well. Remember, you must use your entire email address as the username.

2. If you are using the web, go to the college web site. Click email and from the next page, click on the second selection - the one that says "click here to access your email using Rivier's Office 365." Use your email address as the username.

If you have problems, please contact IT Support tomorrow.

08/08/2015

Got some really great news! We have migrated a significant number of student mailboxes and now have less than 1000 to go! I expect it to be completed by Monday. Once the student mailboxes have been moved, we will begin step one of moving the faculty and staff accounts.