What are the opening hours?

Monday 8:30am - 4:30pm Tuesday 8:30am - 4:30pm Wednesday 8:30am - 4:30pm Thursday 8:30am - 4:30pm Friday 8:30am - 4:30pm

ISU Student Accounts Office

Home
United States
Normal, IL
ISU Student Accounts Office

The official page for the Illinois State Student Accounts and Cashier's Offices - aka the Billing Department.

We will be posting news, reminders and information about billing throughout the school year. Hours:
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 9:00 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
Saturday: Closed
Sunday: Closed

05/27/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

𝗦𝗶𝗴𝗻 𝘂𝗽 𝗳𝗼𝗿 𝗲𝗥𝗲𝗳𝘂𝗻𝗱𝘀 (𝗱𝗶𝗿𝗲𝗰𝘁 𝗱𝗲𝗽𝗼𝘀𝗶𝘁)!

Students – eRefund (direct deposit) and paper checks by mail – only ways to receive your refund!
• eRefund is the fastest and most secure way to receive your refunds.
• Only way to receive a paper refund check is to have it mailed to you!
• If there is an over-payment on your account, we can direct deposit those funds into your bank!
• See a hold on your account about eRefund? This means that you have not set up an eRefund account. Only way to remove this hold is set up an eRefund account. This hold does not affect your ability to register for the next semester’s classes.
Authorized Users -
• If you are getting a refund based on your Parent Plus loan, you can also set up an eRefund account.

For instructions, visit the How-To-Guides at https://studentaccounts.illinoisstate.edu/

Any questions? Email Student Accounts at [email protected] or call Mon. - Fri. 10:00am - 3:00pm Ph. 309-438-5643

05/23/2026

𝗠𝗲𝗺𝗼𝗿𝗶𝗮𝗹 𝗗𝗮𝘆 𝗵𝗼𝗹𝗶𝗱𝗮𝘆 𝟮𝟬𝟮𝟲
𝗧𝗵𝗲 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗼𝗳𝗳𝗶𝗰𝗲 𝗮𝘁 𝗜𝗹𝗹𝗶𝗻𝗼𝗶𝘀 𝗦𝘁𝗮𝘁𝗲 𝗨𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗰𝗹𝗼𝘀𝗲𝗱 𝗼𝗻 𝗠𝗼𝗻𝗱𝗮𝘆, 𝗠𝗮𝘆 𝟮𝟱, 𝟮𝟬𝟮𝟲 𝗶𝗻 𝗼𝗯𝘀𝗲𝗿𝘃𝗮𝗻𝗰𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗠𝗲𝗺𝗼𝗿𝗶𝗮𝗹 𝗗𝗮𝘆 𝗵𝗼𝗹𝗶𝗱𝗮𝘆.
𝗢𝘂𝗿 𝗼𝗳𝗳𝗶𝗰𝗲 𝘄𝗶𝗹𝗹 𝗿𝗲𝘀𝘂𝗺𝗲 𝗿𝗲𝗴𝘂𝗹𝗮𝗿 𝗼𝗳𝗳𝗶𝗰𝗲 𝗵𝗼𝘂𝗿𝘀 𝗼𝗻 𝗧𝘂𝗲𝘀𝗱𝗮𝘆, 𝗠𝗮𝘆 𝟮𝟲, 𝟮𝟬𝟮𝟲.
𝗛𝗮𝘃𝗲 𝗮 𝗵𝗮𝗽𝗽𝘆 𝗮𝗻𝗱 𝘀𝗮𝗳𝗲 𝗵𝗼𝗹𝗶𝗱𝗮𝘆 𝘄𝗲𝗲𝗸𝗲𝗻𝗱!

05/22/2026

𝗕𝗶𝗹𝗹𝗶𝗻𝗴 𝗗𝘂𝗲 𝗗𝗮𝘁𝗲 𝗥𝗲𝗺𝗶𝗻𝗱𝗲𝗿!

𝗙𝗿𝗶𝗲𝗻𝗱𝗹𝘆 𝗿𝗲𝗺𝗶𝗻𝗱𝗲𝗿 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝗳𝗶𝗳𝘁𝗵 𝗯𝗶𝗹𝗹𝗶𝗻𝗴 𝗶𝗻𝘀𝘁𝗮𝗹𝗹𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝘀𝗽𝗿𝗶𝗻𝗴 𝘀𝗲𝗺𝗲𝘀𝘁𝗲𝗿 𝗶𝘀 𝗱𝘂𝗲 𝗠𝗮𝘆 𝟮𝟴𝘁𝗵!

Not sure how to make a payment online?
Check out these two “How To” guides to help!

Make an installment payment: https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/installment-payment/
Make an individual payment: https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/individual-payment/
Any questions? Call Student Accounts Monday-Friday 10:00am-3:00pm Ph. 309-438-5643 or email [email protected]

05/08/2026

𝗖𝗼𝗻𝗴𝗿𝗮𝘁𝘂𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝗽𝗿𝗶𝗻𝗴 𝟮𝟬𝟮𝟲 𝗚𝗿𝗮𝗱𝘂𝗮𝘁𝗲𝘀!!
𝗧𝗵𝗲 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗼𝗳𝗳𝗶𝗰𝗲 𝘄𝗶𝘀𝗵𝗲𝘀 𝘆𝗼𝘂 𝘁𝗵𝗲 𝘃𝗲𝗿𝘆 𝗯𝗲𝘀𝘁 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗳𝘂𝘁𝘂𝗿𝗲 𝗲𝗻𝗱𝗲𝗮𝘃𝗼𝗿𝘀.

05/06/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

𝗜𝘁’𝘀 𝗟𝗶𝘃𝗲! 𝗢𝗻 𝗗𝗲𝗺𝗮𝗻𝗱 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁𝘀 –

• View a live statement of your current account activity and balance whenever you need.
• On Demand Statements provide the most up to date information on your account versus the traditional e-bill statements that reflect a point in time reflection of your account.
• View in your student account today. Just select the term desired and you will get the charges and payments breakdown.
• Parents/Sponsors – have your student set you up as an Authorized User so that you can also view the financial portion of the student’s account. Here’s a “How To” to help -
https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/authorized-user/
Any questions? Call Student Accounts Monday-Friday 10:00am - 3:00pm 309-438-5643 or email [email protected].

05/02/2026

𝗧𝗼: 𝗜𝗦𝗨 𝘀𝗽𝗿𝗶𝗻𝗴 ’𝟮𝟲 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗯𝗼𝗱𝘆
𝗙𝗿𝗼𝗺: 𝗧𝗵𝗲 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗼𝗳𝗳𝗶𝗰𝗲
𝗕𝗲𝘀𝘁 𝘄𝗶𝘀𝗵𝗲𝘀 𝗳𝗼𝗿 𝗮 𝘃𝗲𝗿𝘆 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗳𝗶𝗻𝗮𝗹𝘀 𝘄𝗲𝗲𝗸!

04/29/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

𝗚𝗼𝘁 𝗮 𝗻𝗲𝘄 𝗽𝗹𝗮𝗰𝗲 𝘁𝗼 𝗟𝗶𝘃𝗲?
𝗡𝗲𝘄 𝗽𝗵𝗼𝗻𝗲 𝗻𝘂𝗺𝗯𝗲𝗿?
𝗡𝗲𝘄 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗲𝗺𝗮𝗶𝗹 𝗮𝗱𝗱𝗿𝗲𝘀𝘀?

Update your contact information with Student Accounts at Illinois State University!
How do I change/update my information, you ask?
Go to https://help.illinoisstate.edu/technology/support-topics/accounts/personal-contact-information/update-your-personal-contact-information “Update Your Personal Contact Information”

Any questions? Call Student Accounts Monday-Friday 10:00am – 3:00pm Ph. 309-438-5643 or email [email protected].

04/25/2026

𝗕𝗶𝗹𝗹𝗶𝗻𝗴 𝗗𝘂𝗲 𝗗𝗮𝘁𝗲 𝗥𝗲𝗺𝗶𝗻𝗱𝗲𝗿!

𝗙𝗿𝗶𝗲𝗻𝗱𝗹𝘆 𝗿𝗲𝗺𝗶𝗻𝗱𝗲𝗿 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝗳𝗼𝘂𝗿𝘁𝗵 𝗯𝗶𝗹𝗹𝗶𝗻𝗴 𝗶𝗻𝘀𝘁𝗮𝗹𝗹𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝘀𝗽𝗿𝗶𝗻𝗴 𝘀𝗲𝗺𝗲𝘀𝘁𝗲𝗿 𝗶𝘀 𝗱𝘂𝗲 𝗔𝗽𝗿𝗶𝗹 𝟮𝟴𝘁𝗵!

Not sure how to make a payment online?

Check out these two “How To” guides to help!

Make an installment payment: https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/installment-payment/

Make an individual payment: https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/individual-payment/

Any questions? Call Student Accounts Monday-Friday 10:00am-3:00pm Ph. 309-438-5643 or email [email protected].

04/22/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

“𝗛𝗼𝘄-𝗧𝗼’𝘀” 𝗳𝗿𝗼𝗺 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀!
We understand that the billing process can be confusing and complicated.
That is why we’ve created How-To’s that make billing easier for you, so you can focus on having a successful semester.
Below is a sample of the How-To’s that we have available.
• Set up an eRefund Account (direct deposit)
• Set up an Authorized User
• Make a Payment
• View your 1098-T
Check ‘em out at https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/

Any questions? Email Student Accounts at [email protected] call Mon. - Fri. 10:00am - 3:00pm Ph. 309-438-5643

04/15/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

𝗛𝗲𝘆 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀 - 𝗱𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄… 𝘄𝗲 𝗵𝗮𝘃𝗲 𝗮 𝗳𝗲𝗮𝘁𝘂𝗿𝗲 𝗰𝗮𝗹𝗹𝗲𝗱 “𝗔𝘂𝘁𝗵𝗼𝗿𝗶𝘇𝗲𝗱 𝗨𝘀𝗲𝗿𝘀” ?!

- You can set up a parent or sponsor so they have access to the financial part of your student account – including the ability to make payments!
- Your parent or sponsor would have the ability to communicate with us on your behalf! Can you say “Team Work”?
- You can have as many Authorized Users as you need!
- It’s quick and easy to set them up as an Authorized User. Visit the online How-To Guides at studentaccounts.illinoisstate.edu and look for the “Set up an Authorized User” link. Click, click and done!!
Any questions? Call Student Accounts Monday-Friday 10:00am - 3:00pm Ph. 309-438-5643 or email [email protected]

Address

Normal, IL
61790

Opening Hours

Monday	8:30am - 4:30pm
Tuesday	8:30am - 4:30pm
Wednesday	8:30am - 4:30pm
Thursday	8:30am - 4:30pm
Friday	8:30am - 4:30pm

Telephone

+13094385643

Website

https://studentaccounts.illinoisstate.edu/

Alerts

Be the first to know and let us send you an email when ISU Student Accounts Office posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The University

Send a message to ISU Student Accounts Office:

Want your university to be the top-listed University in Normal?