07/21/2021
As a copywriter, I go about my day looking for great examples of branding to share with you. And recently while grocery shopping, I’ve noticed the differences in the signs asking you to put the shopping carts back. (I’m a solid put-the-shopping-cart-back-instead-of-leaving-it-in-theparking-lot type of gal.)
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WINDMILL FARMS
Windmill Farms is a family-owned local store specializing in produce, organic items, and gourmet foods. I would describe their brand voice as Neighborhood Farmers Market. The message is friendly and folksy and they refer to their shopping carts as buggies. The message is signed with the owner's name.
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COSTCO
Costco also sells food, just on a more extensive scale. I would describe their voice as Warehouse Luxury. A long legalese sign kindly asks you to return carts. It starts off with a with a mention of service. You get the feeling their lawyers had a hand in writing the sign.
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GROCERY OUTLET
Grocery Outlet store is another brand that emphasizes lower prices. I would describe their brand voice as Quirky Bargain. In contrast to the luxury items Costco carries, Grocery Outlet features end of stock and special purchases. If you save more than $100 on a purchase, they ring a bell and announce it on the loudspeaker to much whooping.
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Notice how Grocery Outlet reminds you to remember your bags.
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Each of these brands stays consistent with their brand voice even in the most mundane (but highly visible) communications. One way you can keep a consistent voice is by selecting tone words that describe your brand. And then with every communication you write, hold it up to those tone words and see if your communication falls within these range of adjectives.
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Windmill Farms
* Brand Voice: Neighborhood Farmers Market
* Tone descriptors: folksy, fresh, healthy, local, family
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Costco
* Brand Voice: Luxury Warehouse
* Tone descriptors: quality, value, volume, service, corporate
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Grocery Outlet
* Brand Voice: Quirky Bargain
* Tone descriptors: bargain, fun, spirited, surprise, hunt
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Try using tone words to keep your brand voice consistent.