Missouri State University Computer Services Help Desk

Missouri State University Computer Services Help Desk Welcome! You've come to the right page to get the latest news and updates from MSU Computer Services Help Desk, and learn some helpful tips along the way.


Logging into the VPN is currently very slow and sometimes requires multiple attempts. We are aware of this issue and ar...
12/06/2024

Logging into the VPN is currently very slow and sometimes requires multiple attempts. We are aware of this issue and are working with the vendor to solve it. If you have trouble connecting to the VPN, please keep trying. We apologize for the inconvenience and we will update this blog when we have more information.

Logging into the VPN is currently very slow and sometimes requires multiple attempts. We are aware of this issue and are working with the vendor to solve it. If you have trouble connecting to the VPN, please keep trying. We apologize for the inconvenience and we will update this blog when we have mo...

To address a performance issue, VPN services will be unavailable at 6:30 PM for approximately 15 minutes. Those currentl...
12/05/2024

To address a performance issue, VPN services will be unavailable at 6:30 PM for approximately 15 minutes. Those currently connected will need to reconnect following the outage.

To address a performance issue, VPN services will be unavailable at 6:30 PM for approximately 15 minutes. Those currently connected will need to reconnect following the outage.

The Cheek 150 Open-Access Computer Lab will be closing at the end of the Fall semester and will remain closed. This is t...
11/26/2024

The Cheek 150 Open-Access Computer Lab will be closing at the end of the Fall semester and will remain closed. This is to prepare for upcoming building renovations scheduled to be completed in 2026, which include a new, efficient computing space for students. In the meantime, students will continue to have access to essential computing resources at the main open-access computer lab in Meyer Library 105 and the satellite lab in Glass Hall 436. ...

The Cheek 150 Open-Access Computer Lab will be closing at the end of the Fall semester and will remain closed. This is to prepare for upcoming building renovations scheduled to be completed in 2026, which include a new, efficient computing space for students. In the meantime, students will continue....

The new Transfer Credit Reapproval and Preapproval system will be rolled out to users based on their roles: Request Appr...
11/22/2024

The new Transfer Credit Reapproval and Preapproval system will be rolled out to users based on their roles: Request Approvers: December 2, 2024 Advisors: December 16, 2024 Students: January 13, 2025 While the new TCRP system will be available early in the Spring 2025 semester, with early access for approvers, the legacy transfer system (TCRP 1.0) will remain available until the end of the Spring 2025 semester....

The new Transfer Credit Reapproval and Preapproval system will be rolled out to users based on their roles: Request Approvers: December 2, 2024 Advisors: December 16, 2024 Students: January 13, 2025 While the new TCRP system will be available early in the Spring 2025 semester, with early access for....

Last night there was an issue affecting desk phones and the mobile client. If you see a message on the phone saying acqu...
11/01/2024

Last night there was an issue affecting desk phones and the mobile client. If you see a message on the phone saying acquiring signal, reboot it (unplug and plug back in) and it should reset back to normal. If you run into any issues please contact the Telecommunications office at 65100 or email at [email protected].

Last night there was an issue affecting desk phones and the mobile client. If you see a message on the phone saying acquiring signal, reboot it (unplug and plug back in) and it should reset back to normal. If you run into any issues please contact the Telecommunications office at 65100 or email at t...

On Sunday, October 20, the following systems will be updated and unavailable to maintain the University’s technology inf...
10/17/2024

On Sunday, October 20, the following systems will be updated and unavailable to maintain the University’s technology infrastructure: 6:00 a.m. – 6:00 p.m. Admin Banner, BDM, SSB8, Self Service 9, our custom web applications, and all other systems reliant upon the database will not be available during this time. There will be no impact to other systems such as: University networks, phone systems, main websites, Brightspace, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

On Sunday, October 20, the following systems will be updated and unavailable to maintain the University’s technology infrastructure: 6:00 a.m. – 6:00 p.m. Admin Banner, BDM, SSB8, Self Service 9, o…

Verizon currently has a major outage affecting cell phones and hotspot. Below is their current support message. Impact t...
09/30/2024

Verizon currently has a major outage affecting cell phones and hotspot. Below is their current support message. Impact to wireless service We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue.

Verizon currently has a major outage affecting cell phones and hotspot. Below is their current support message. Impact to wireless service We are aware of an issue impacting service for some custom…

From 11 PM the night of Friday, August 9th to 2 AM the morning of Saturday, August 10 university networks will undergo p...
08/06/2024

From 11 PM the night of Friday, August 9th to 2 AM the morning of Saturday, August 10 university networks will undergo planned maintenance. Users of university networks should expect the following impacts: During the maintenance window on-campus users may experience two or three short, less than one minute, internet outages. Campus VPN services may be intermittently unavailable for one or two periods of up to 30 minutes.

From 11 PM the night of Friday, August 9th to 2 AM the morning of Saturday, August 10 university networks will undergo planned maintenance. Users of university networks should expect the following …

On Sunday, July 21, the following systems will be updated and therefore unavailable to maintain the University’s technol...
07/16/2024

On Sunday, July 21, the following systems will be updated and therefore unavailable to maintain the University’s technology infrastructure: 6:00 a.m. – 6:00 p.m. Admin Banner, BDM, SSB8, Self Service 9, our custom web applications, and all other systems reliant upon the database will not be available during this time. There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

On Sunday, July 21, the following systems will be updated and therefore unavailable to maintain the University’s technology infrastructure: 6:00 a.m. – 6:00 p.m. Admin Banner, BDM, SSB8, Self Servi…

It is recommended you unplug all computer equipment prior to any scheduled electrical outage to protect against damage o...
05/29/2024

It is recommended you unplug all computer equipment prior to any scheduled electrical outage to protect against damage or potential loss of data. Scheduled electrical outage dates for your building can be found at NEW DATE: Springfield Core Campus Electrical Outage - Administrative Services Notifications (missouristate.edu). Please contact Work Management (417-836-8400) if you have questions or concerns about this electrical outage.

https://blogs.missouristate.edu/is-alert/2024/05/29/prepare-your-computer-for-planned-electrical-outage/

It is recommended you unplug all computer equipment prior to any scheduled electrical outage to protect against damage or potential loss of data. Scheduled electrical outage dates for your building…

On Sunday, May 26, 2024, several university systems will be down for scheduled maintenance: 7:30 AM to 10:00 AM - Servic...
05/09/2024

On Sunday, May 26, 2024, several university systems will be down for scheduled maintenance: 7:30 AM to 10:00 AM - Services that rely on university data centers will be unavailable do to a network upgrade. These include university websites, the My Missouri State portal, Blackboard Learn, and VPN services. 10:00 AM to 8:00 PM - Occasional interruption to services like file and print servers should be expected during this time as servers are moved between university data centers. 7:30 AM to 5:00 PM - On-campus wi-fi services will be upgraded and intermittently unavailable.

On Sunday, May 26, 2024, several university systems will be down for scheduled maintenance: 7:30 AM to 10:00 AM – Services that rely on university data centers will be unavailable do to a net…

Address

901 S National Avenue
Springfield, MO
65897

Opening Hours

Monday 8am - 9pm
Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 6pm
Saturday 12pm - 6pm
Sunday 12pm - 9pm

Telephone

+14178365891

Website

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