06/05/2018
Good morning! Just a note about steps being reflected on the challenge.
• At the start of every steps challenge, participants will see a lag between their device sync and their steps posting on the leader board.
• Factors that affect steps displaying on the challenge leaderboard:
• Time of day the device is synced
• How often the device is synced throughout the day
• Device the member is using. Devices linked directly to Power of Vitality (ex- Fitbit or Garmin) often come over faster than those linked through Vitality Today (ex- Google Fit or Apple Health)
• The leaderboard typically refreshes overnight and updates in the morning in CST
• Steps can pull in to the challenge platform more often than that, but a rule is that steps should show on the leaderboard within 24-48 hours