WPI Information Technology Service Desk

08/19/2022

Welcome Class of !
Drop in to our Tech Clinic Tuesday 11-3

to receive in-person service from our incredible staff and student workers!

04/12/2019

We were presented with the Best Use of Technology award at the HDI Conference today for our Web Site - its.wpi.edu!

04/03/2018

One of our Student Leads, Elizabeth Towle, being announced as a co-student worker of the year yesterday afternoon. Congratulations Elizabeth on your well deserved recognition!

03/16/2018

Kevin Wheeler and Rachel Riley-Schafer are hosting a NERComp student worker workshop on April 24th at Holy Cross in Worcester. Rachel will also be presenting how the WPI Service Desk has developed our student worker staff with Chris Chagnon. Please join us to learn about exciting ways to train, build and maintain your student work force.

“Better, Faster, Stronger: Developing Student Employees will be at Holy Cross on April 24th!! Register today: https://t.co/u5usu6ZWVH”

03/15/2018

Join our own, Marie DiRuzza and Chris Chagnon today as they present: Meeting the Unique ITSM Needs of Higher Ed - An Inside Look at WPI

About this webinar:
Merging cutting-edge technology with internal processes is the only way to meet the evolving IT needs of students, faculty, and staff in higher ed. Chris Chagnon and Marie DiRuzza will provide an inside look at Worcester Polytechnic Institute's (WPI) use of Cherwell Service Management. From innovative API integrations to research and planning for a future filled with artificial intelligence, Chagnon and DiRuzza are at the technological forefront of education.
https://www.brighttalk.com/webcast/14485/307167

Merging cutting-edge technology with internal processes is the only way to meet the evolving IT needs of students, faculty, and staff in higher ed. Chris Chagnon and Marie DiRuzza will provide an inside look at Worcester Polytechnic Institute's (WPI) use ...

01/19/2018

Our very own Chris Chagnon has been recognized as a Top 25 Thought Leader in Technical Support Service Management by HDI!

Chris is an ITSM Application and Web Developer and is also pursuing his PhD in User Experience and Decision Making with respect to IT Service Management and Internet of Things. He has worked in the IT Field for over a decade producing award winning systems for innovating and streamlining service management systems while helping to improve the service experience.

Congratulations Chris on your well deserved national recognition!

These thought leaders are practitioners and consultants in technical support and service management who share insights with the community.

10/31/2017

The team at the Service Desk is joining in on the Halloween fun! See them at our Spot the Trick, Get a Treat event today until 3pm.

10/19/2017

Today our ITS Web Portal, its.wpi.edu, won the award for Best Portal Design at the 2017 Cherwell Global Conference! Congratulations to our lead designer, Chris Chagnon, and the entire portal team!

10/16/2017

We are into week 3 of NCSAM. Read about personal information security at https://its.wpi.edu/article/Personal-Information-Security

10/09/2017